North America, Europe and Brazil: Our Newest Video in Support of the Bestselling Book on Innovation, Cause a Disturbance


Whether your business is in transition or simply looking for an innovative spark, give it a lift with a Cause a Disturbance keynote or workshop.

Ken will show you how innovation can change your business in simple steps by walking you through the 90% Rule®: It’s a straightforward philosophy that drives you to constantly ask what’s the next 10%? What’s the next product, service or process improvement that will create a continuously engaged customer base and strengthen your organization?

One of Ken’s great pleasures when speaking about innovation is helping smart and inquisitive people to step out of their day-to-day roles and focus on new ways to push their organization’s forward. As he says to audiences around the world, “The status quo today is disruption, and if your companies don’t find new ways to educate, inform, engage and delight your customers then they’ll walk to a competitor with your bottom line in tow.”

In our new video, Ken highlights how organizations can unlock the secrets of innovation to continuously delight their customers using a straightforward, six-step process:

  1. Engage emotions, not numbers
  2. Change customers’ lives
  3. Connect the dots
  4. Identify and rank opportunities
  5. Build the plan
  6. Communicate the plan

Everyone knows – and everyone talks about – how important innovation is in the competitive battle to find, delight and keep customers and yet, far too few achieve it. As Ken explains, “There’s a big difference between an occasional spark of innovation and an eternal flame.” But the reality is different; most firms struggle to consistently innovate.

All of that can change. Contact us today to book a keynote or workshop for your organization.

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Happy People, Happy Customers, Many Happy Returns: Building a Culture of Intrapreneurship

With the pace of technological change growing ever faster, Spyder Works CEO Ken Tencer says that there has never been a more important time for businesses of all sizes to generate ideas and continuously explore opportunities for growth.

As he will share with those attending the World Innovation Convention in Berlin this December, Ken believes that the practice of generating and implementing new ideas from within a business – known as “intrapreneurship” – is frequently underappreciated by those in corporate management, despite the impressive results this approach has yielded over the years for firms like American Airlines, LinkedIn, DreamWorks and Adobe. Intrapreneurship not only serves as an innovation catalyst in its own right, but it creates a culture of innovation by helping to attract, engage and retain top talent – heralded by Ken as a driving force behind repeatable and sustainable innovation.

According to Ken – as many of the world’s successful and enduring organizations have discovered – some of the most promising new ideas for growth come from within, from those in constant touch with customers and their changing needs.

Don’t miss this keynote as he will draw insights on intrapreneurship from his highly anticipated third book set to close the loop between insightful team building, customer experience and in-market success – Happy People, Happy Customers: Many Happy Returns.

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Great pictures tweeted from the D!sturbance Workshop!

Thanks to everyone who attended and shared pictures of last week’s D!sturbance Series Workshop at the Living Arts Centre.

The D! Series is designed for leaders and change agents who want to cause their own disturbance, and shape their companies’ future. Whether you’re an entrepreneur, corporate executive or manager with a desire for continuous improvement, you can count on The D! Series to address the issues you face in your business with actionable solutions that you can begin to implement immediately.Come on your own, bring a client, or book a table and put your whole team on the same innovation page.

BOOK TODAY at and, for a limited time, use the promotional code INTRO2015 to SAVE 50%. For the next two weeks, you can also download the e-book of our best-seller, Cause a Disturbance, on Amazon for $1.99.

Don’t miss out on our upcoming workshops.

Sticky Change: Change Management:

  • Thursday, April 9, 2015
  • 8:00 AM to 12:00 PM
  • Mississauga Living Arts Centre, 4141 Living Arts Dr.

Cause a Disturbance: Innovation:

  • Tuesday, May 12, 2015
  • 8:00 AM to 12:00 PM
  • MaRS Centre, South Tower, 101 College Street, Suite 100

Sticky Change: Change Management:

  • Thursday, 4 June, 2015
  • 8:00 AM to 12:00 PM
  • MaRS Centre, South Tower, 101 College Street, Suite 100

Don’t see an event in your area? Or maybe you’d like to hold an exclusive event just for your organization? Contact Kim Vogel at

Special thanks to our community sponsors:


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