May 2, 2012
One of a series by John Paulo Cardoso, Spyder Works Chief Creative Officer & Founder
Are points and travel miles cards the best way to spur customer loyalty? Or is there a better way by embedding a loyalty program in operations? Shoppers Drug Mart is about to find out. It has launched a new Shoppers Drug Mart Everyday App to build a stickier user community from its customer base. The app invites shoppers to gain real value by displaying online coupons at checkout, refilling prescriptions anytime, and creating a shopping list that customers can carry with them on their phone based on offers available at their preferred location.
To me, this is a different kind of loyalty program. Instead of being driven by collecting points or special promotions, Shoppers Drug Mart is building a trusted relationship with customers by designing programs intended to give customers ‘the most personalized health care experience possible.’ A well designed app can be a valuable extension of your brand at a time when in-store promotions and service offerings can be accessed on demand by anyone with a smartphone.
What’s more personal than that?